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Exam not graded due to exam violation

Hi,
I gave my FRM Part 1 exam in Nov 2018. The exam was okay and nothing untoward happened. Upon trying to check my result in the GARP I was absolutely surprised to see that my exam was not graded due to exam violation.
No reason or explanation was given for the same. I have sent them a mail and all I can do is wait. I cannot think of a single incident which could have led to such a harsh punishment, or even a lighter one for that matter.
Can this be a technical mistake? Is there a precedent to such a situation? Does it happen often? Is there anyway this decision can be reversed?
I am absolutely panicking right now as I had given my heart and soul towards the preparation for this exam.
Can someone please help me.

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