Cfa institute help email

Is the email no longer accepting queries? I am not getting any reverts for mails sent to them

There’s something strange going on… it’s turning mysterious with every passing day

The email is still good. I have sent in some queries regarding the curriculum and it took them months to revert back.

same here, I sent them a request for clarifications two weeks ago and never heard back…

The e-mail is still active but I think they’re transitioning to a online query format like a service ticket that helps them track & direct different types of questions to different departments to make things more efficient. I’ve used it and they got back to me within a reasonable time frame.

how do you check your open tickets?

I also sent them regarding a problem with the email they sent to my references and after two weeks of waiting, I ended up doing it another way, never heard back till now. not sure if they didn’t respond because it got resolved another way or simply didn’t respond.