Online Qbank - problem and advice

I tried to download this but it failed (lost internet connection half way through) Now it wont let me download again. I have emailed schweser to ask that it be restored to my account but I wonder if they will be bastards about this. Anyone had any experience of this problem? Thanks for any advice!

for those that it interests (and given the response to my first post I suspect that it is not many), schweser sorted this quickly and efficiently on a Sunday no less. This was a pleasant surprise.