schweser log on

Hi, I just bought the Schweser Q-bank from my local CFA Society (Australia). I have installed my CD but it wants a user name and password as well as the CD reg key. I set up a username and password on the schweser website but no luck, it keeps saying ‘invalid username/password, please try again’. Any ideas on how this is supposed to work - am I supposed to get a log in from somewhere else? I can’t belive this thing doesn’t come with instructions!