Dear Mr. needhelp, I apologize for any confusion. Please be assured that you do not need to take any further action at this time. We have begun processing your membership upgrade. You will be recommended for Regular membership with CFA Institute and the xyz society. Once the xyz society has approved upgrading your membership with their society, your membership status will be updated with CFA Institute and the society. Please let me know if you have any other questions. Kind regards, Pamela Anderson Client Services - Membership

U R serious?? CFAI hired her as an customer service rep, what kind of membership does she offer, or in charge of??